FAQs
General
Q: What is the process for ordering a personalised print where I provide the details? A: Ordering a personalised print is simple! Choose the product you like, proceed to checkout, and in the order notes or customisation section, type the details you want included in your print. This could be names, dates, quotes, or any specific instructions you have.
Q: What kind of details can I personalise on my print? A: You can personalize various aspects depending on the product, such as names, dates, quotes, colours, and sometimes even the layout. Simply provide the details you want to be included when placing your order.
Customisation
Q: Can I see a preview of how my personalised print will look? A: Currently, we do not offer a live preview tool on our website. However, once you place your order and provide your personalisation details, we will create a mockup or proof for your approval before proceeding with production.
Q: Can I request a custom design or format that is not shown on your website? A: Absolutely! We love working on custom orders. Please contact our customer service team with your specific requirements, and we will do our best to accommodate your request.
Orders and Shipping
Q: How long does it take to process an order with personalised details? A: Processing times typically range from 1 to 2 business days, depending on the complexity of the personalisation and our current order volume.
Q: What are your shipping options and delivery times? A: Standard shipping usually takes 2-3 business days in the UK. International shipping times may vary from 6 to 10 days.
Payments and Returns
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.
Q: What is your return policy for personalised prints? A: Due to the personalised nature of our prints, we do not accept returns unless there is an error or defect on our part. If you have any concerns about your order, please contact us within 7 days of receiving your print, and we will work to resolve the issue.
Customer Support
Q: How can I contact customer support if I have questions about my order? A: You can reach our customer support team through the contact form on our website. We strive to respond to all inquiries within 24 hours.
Q: Do you offer bulk orders for personalised prints? A: Yes, we offer discounts on bulk orders. If you are interested in ordering multiple personalised prints, please contact us for pricing and customisation options.